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Terms & Conditions

 

Reservations

Order confirmation will be emailed or posted to you following completion of your booking process. Please check that all details are correct and that the date corresponds to that of your opera tickets. Please bring your order confirmation with you at the time of your visit. Table numbers will be advised on arrival at the restaurant.

The deadline for all pre-orders is 5 days before your actual dining date. After this date, pre orders cannot be amended unless you contact our Reservations Team.

Once you have completed and paid for your pre-order you and can no longer make online amends and need to contact our Reservations Team.

Amendments to orders will require at least 48 hours’ notice in advance.

If you are making a reservation on behalf of someone else, please ensure that the reservation is made in the host’s name.

Order forms are available to download from diningatglyndebourne.com

Making your reservation confirms your acceptance of the terms and conditions herein.

Online bookings are closed 48 hours prior to the performance date. Whilst every effort will be made to accommodate last-minute booking requests, we cannot guarantee availability

All reasonable steps will be taken to accommodate specific seating requests in the restaurant but they cannot be guaranteed,

 

Menu

Dishes may vary without notice depending on the availability of ingredients.

V Indicates dishes suitable for vegetarians. We endeavour to cater for special dietary requirements where possible. Please provide details of the allergy or dietary requirement with your chosen menu. Our Head Chef will then check for suitability. These requests must be made no less than 48 hours in advance.

Whilst we will do all we can to accommodate guests with food intolerances and allergies, we are unable to guarantee that dishes will be completely allergen-free.

 

Wine

Vintage changes may occur without notice. Should this affect your order, we reserve the right to replace your wine with the next most suitable vintage. All current vintages can be found on our website diningatglyndebourne.com

A corkage charge will be levied on all Champagne or wine brought for consumption on the premises. Champagne at £20 per bottle and wine at £15 per bottle.

 

Wheelchair Access

All our restaurants have wheelchair access. Arrangements for an easily accessible dining table can be made by notifying us in advance using the ‘Special Requests’ box with your order.

A ‘Buggy Shuttle’ operates from the Set Down Point to both of these restaurants. Please let us know at the time of booking if you will arrive by buggy, and a suitably located table will be organised for you. The ‘Buggy Shuttle’ is an on-demand service and is not pre-bookable, and can transport as many passengers as necessary each evening.

Mildmay restaurant has the easiest wheelchair access facilities – situated adjacent to the main customer car park with a small incline between the restaurant and the opera house. WC access is flat (no steps).

Middle and Over and Nether Wallop restaurants are located on the opposite side of the opera house and up a steep incline from the ‘set down’ point. Middle and Over Wallop has been designed over three levels. The best access is on the highest of these levels in Over Wallop (street level), a lift is available to the middle level if you wish to dine in the conservatory or on the mezzanine. Although this area cannot be accessed by electric wheelchairs, a push wheelchair is available. WC access is adjacent to Nether Wallop restaurant entrance. Patrons are politely reminded that it can take several minutes to walk or to summon a buggy to take disabled diners to the facilities from Over Wallop.

Payment

All orders require payment in full on completion of the pre order.

For payments, we accept Visa, Mastercard, Amex cards and cheques (Payable to ‘Leith’s Limited’).

Service charge is not included. Gratuities are discretionary.

VAT is include in the prices quoted and is calculated at the standard rate (currently 20%).

 

Cancellations

If you cancel or change your opera tickets, you will be responsible for the notification of any changes or cancellations that are subsequently required to your dinner reservation.

Cancellations must be received at least 48 hours in advance to avoid incurring a cancellation fee.

More than 48 hours’ notice: no charge.

Less than 48 hours’ notice: 50% of total invoice.

Less than 24 hours’ notice: 80% of total invoice.

No show on the night: 100% of total invoice.

Reservations made for the incorrect night: 100% of total invoice.

Cancellation fees apply to all services provide by Leith’s at Glyndebourne.

 

 

Data Protection

Data Protection: Leith’s Limited/Compass Group plc collect and process personal information for the purpose of charging for your dining orders within the Terms and Conditions stated herein. Your personal information will not be used for any other purpose without your permission. We will not disclose your credit card details to any third party. Leith’s Ltd/Compass Group process card holder data in accordance with the Payment Card Industry Data Security Standard. However, for added security we recommend payments are made via our website diningatglyndebourne.com

Leith’s Ltd/Compass Group will not retain credit card details beyond the point of payment.

Customers are reminded that any outstanding balance is required to be settled on the night.

 

Information

The Glyndebourne restaurants are available for functions outside of the Festival and Touring Opera seasons (i.e. November to March). For details please telephone +44 (0)1273 812 321. Extension 2440.

 

Office Hours

Should you have any queries, you can call us on +44(0)1273 812510 Monday to Friday, 10am-6pm every weekday until Friday 18th May 2018 when we will be open 10am-6pm ,7 days per week except for Bank Holidays, to the end of the Festival.